We care. Always. Anywhere.
Technical support built on responsibility.
For us, “We care. Always. Anywhere.” is not a marketing slogan. It is a promise. It is a principle that runs through every stage of our work: from design to installation, from testing to after-sales support. Choosing AS Marine means relying not only on a technological solution, but on a partner who is always there, ready to act in the face of sudden faults, urgent requests or last-minute needs.
AS MARINE CARE grew out of this awareness. We work alongside our customers’ designers and technicians, and we follow every machine and every installation in person, wherever it is. Because that is the only way we can guarantee the level of quality, reliability and care our customers deserve.
Before commissioning
Commissioning anywhere in the world
Even when the installation is carried out by the customer or by the shipyard, AS Marine can make one of its own technicians available for commissioning, on request, in any port in the world. This ensures correct start-up and proper operator training.
During operation
One account manager, one number
Every AS Marine customer has a dedicated contact within the company: a person, not a ticket. A technician who knows the machine and its history. Always dealing with the same person makes the relationship simpler and stronger over time
Preventive maintenance and scheduled technical visits
AS Marine has developed a preventive maintenance plan tailored to each of its products, to extend service life as far as possible and minimize the risk of failure. Periodic technical visits by AS Marine technicians can also be agreed with the customer, independently of any fault or report. It is the difference between reacting to a problem and preventing it.
Remote support on every product
All AS Marine converters are ready for remote diagnostics and support. On request, AS Marine technicians can read the converter status, analyse the alarms and, where possible, resolve the issue without the vessel having to wait for a team to come on board. Where a physical intervention is still needed, the technician sets off already knowing the diagnosis.
Programmable warranty extension
The standard warranty can be extended in duration and coverage to suit the customer’s needs. A choice made once, at the beginning, that protects the investment for the whole expected life cycle of the machine.
When an intervention is needed
Dedicated 24/7 support line
A contact line open 24 hours a day, 7 days a week. A technician answers, not a switchboard. This keeps waiting times for a resolution as short as possible.
Direct AS Marine intervention, anywhere
Our network of service centres covers the main international ports. When the nearest centre cannot respond within the required time, an AS Marine technician sets off directly from Italy. The “anywhere” promise is not delegated to anyone.
Before commissioning
Commissioning anywhere in the world
Even when the installation is carried out by the customer or by the shipyard, AS Marine can make one of its own technicians available for commissioning, on request, in any port in the world. This ensures correct start-up and proper operator training.
During operation
One account manager, one number
Every AS Marine customer has a dedicated contact within the company: a person, not a ticket. A technician who knows the machine and its history. Always dealing with the same person makes the relationship simpler and stronger over time
Preventive maintenance and scheduled technical visits
AS Marine has developed a preventive maintenance plan tailored to each of its products, to extend service life as far as possible and minimize the risk of failure. Periodic technical visits by AS Marine technicians can also be agreed with the customer, independently of any fault or report. It is the difference between reacting to a problem and preventing it.
Remote support on every product
All AS Marine converters are ready for remote diagnostics and support. On request, AS Marine technicians can read the converter status, analyse the alarms and, where possible, resolve the issue without the vessel having to wait for a team to come on board. Where a physical intervention is still needed, the technician sets off already knowing the diagnosis.
Programmable warranty extension
The standard warranty can be extended in duration and coverage to suit the customer’s needs. A choice made once, at the beginning, that protects the investment for the whole expected life cycle of the machine.
When an intervention is needed
Dedicated 24/7 support line
A contact line open 24 hours a day, 7 days a week. A technician answers, not a switchboard. This keeps waiting times for a resolution as short as possible.
Direct AS Marine intervention, anywhere
Our network of service centres covers the main international ports. When the nearest centre cannot respond within the required time, an AS Marine technician sets off directly from Italy. The “anywhere” promise is not delegated to anyone.
We support the day-to-day management of the systems, and also the more delicate phases of refit, upgrade or integration with hybrid technologies, for everyone involved:
- CAPTAINS
- SYSTEM INSTALLERS
- BOATBUILDERS
- ONBOARD ENGINEERS
- SHIPYARD OPERATORS
- BROKERS
We provide training, testing and updates for our devices: everything needed to keep performance at its best.
Choosing AS Marine means choosing a team that takes care of the machines, the projects and the people. With responsiveness, competence and respect. Because for us there are no small or large customers: every relationship deserves the same commitment, attention and trust.
